Warranty
12-Month Replacement Limited Warranty
Dynamik carries a 12-month limited warranty on all products, for manufacturing defects or functional product failure. For approved warranty claims, Dynamik will replace the defective product with the same product or, if it has been discontinued, one comparable in performance and value. See exceptions and limitations below.
If you have an issue with any product, we will diagnose the issue with you, and you may be required to answer questions or assist in the diagnosis. If Dynamik determines that your product is defective in material or workmanship, Dynamik will issue an RMA number. An RMA number must be issued before any items are returned.
U.S. Customers: All initial shipping costs are covered by Dynamik. In most cases, you will need to use the provided return label to send back the defective items first before receiving the new products. Dynamik will provide one free return label per order.
Exceptions, Limitations, and Stipulations
Components: If a problem exists with a single component, Dynamik may replace only the component needed to restore function.
Warranty Timing: Warranty begins at the start of the original purchase date. All warranties are non-transferable. Warranty terms, policies, and limitations are subject to change without notice.
Surface Finish: Many Dynamik products feature treated surfaces such as UV coating etc. These coatings, while durable, are not designed to last indefinitely, and wear out over time depending on use. To prolong lifespan, we recommend that products are shielded from UV light when possible, cleaned regularly using mild detergents, and that they are not subjected to abrasives or damage. Surface finishes that wear out from regular wear and tear are not covered under warranty. If damage in coatings appears within the initial 12-month replacement limited warranty, and is determined to be caused by manufacturing defect, it will be covered or repaired.
Condensation: Certain products from Dynamik contain sealed volumes of air. Headlight bulbs can create heat resulting in air expansion and contraction as the lamp heats up and cools down. Pressure-equalizing vents are used whenever possible to prevent damage to the seal of the lamp, but this can occasionally introduce moisture in the air, especially with high humidity. Under certain circumstances, condensation may collect on the outside lens of the product, as it is much cooler than the rest of the lamp. This condensation is normal, and not covered under warranty. Condensation can be removed by allowing the lamp to fully warm up, or reducing outside humidity. If moisture buildup becomes greater than simple condensation, this indicates an issue with the product seal, and Dynamik will cover it under the 12-month replacement limited warranty, in its sole determination. When making warranty claims for moisture buildup, please include photographs showing the extent of the moisture.
Installation and Labor: Dynamik product warranties are limited to coverage of products only. Dynamik does not warranty or offer compensation or coverage of installation labor or time that may be required for replacement of warranty items. We strongly encourage customers to contact us prior to seeking outside assistance in diagnosis of any product issue.
All warranties, expressed or implied, are void if our warranty claim department determines that there is sufficient evidence of one or more of the following:
- Negligence: Improper installation or improper use, including using or installing any product in a manner not specified by Dynamik, or damage caused by improper installation.
- Abuse: Damage beyond the limits of "normal wear and tear."
- Product Modifications or Repair: See below..
Product Modifications
We understand that some products may be modified in the course of installation or use by the customer to suit a particular need. However, opening, disassembling, cutting wires, attempting repair, or otherwise modifying any product in a manner not specified by Dynamik will void the product warranty.
For modifications to wiring, electrical components, or connectors, our staff will assist as possible, but is trained to support problems that arise in the course of standard use, without modification. Product instructions and installation guidance should be followed as written, and products should not be modified.
Replacing lenses on Dynamik products will void the 12-month replacement limited warranty.